1 hour ticket response
We are focused on providing a quick and adequate reply to each trouble ticket posted by a customer. Our trained customer support team representatives will review your problem and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. In fact, the average tech support ticket response time has proved to be twenty minutes.
A Premium Support Service
We have a team of web hosting support technicians who are eager to reply to all your inquiries anytime you need support. Most of our techs have several years of experience in the shared hosting field, which means that you can constantly count on quick and appropriate answers to your questions.
An Intuitive Help Section
Included in the Website Control Panel is an intuitive Help Center, which features a variety of information sources. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and web site administration articles, check out our step–by–step video tutorials or take a glance at the F.A.Q. library.
