Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • Every support request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your ticket or email needs further assistance from an administrator, we will forward it and leave a comment to inform you that your matter is being worked on. If you take advantage of our Optional Admin Services package, all of the tasks included there will be performed at a time of your liking.

  • Top quality support service
  • A Premium Support Service

  • If you need any assistance using our Website Control Panel or with any of the applications that we have installed on the server on your behalf, don’t hesitate to contact the customer support team at any time through the ticketing system. Additionally, should you require help managing your dedicated hosting server, you can make use of our Optional Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, data backup hard drive space, etcetera.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Website Control Panel was installed by default for every dedicated server. Among its features is a very convenient integrated knowledgebase that will guide you step by step on how to use it. Most instructional articles have video versions which show all the actions that you can carry out in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Website Control Panel.