You will find plenty of shared hosting providers available, however many of them are resellers who have limited resources, especially when it comes to support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you'll receive through this way of communication may vary depending on the service provider - a few of them offer professional telephone support, while others offer basic and customer support only since some matters are more time-consuming and it would be more convenient to be resolved via a ticket, particularly when the situation has to be escalated. However, it is good to know that you can reach your web hosting supplier because there're various small-scale issues which can be managed effectively and in a timely manner with a telephone call, not mentioning that you are able to get more information regarding the services even before you become a customer.
Phone Support in Shared Hosting
All of our shared hosting plans feature phone support fourteen hours a day even on official holidays, so if you do not have an account yet, you'll be able to phone us and find out more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you are able to contact the number which is closer to you. In case you are a current customer, we can help you promptly with any general and billing matters and with a number of tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it is quicker to talk with a live person and get things done promptly. Certainly, some situations simply cannot be taken care of on the telephone, so in such a case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hours per day as a part of the support services for every single semi-dedicated server plan that we offer. As some issues are more complex and time-consuming, you will need to open a ticket in case you experience such a problem, but for any billing, general or minor technical issues you can always give us a call and we'll assist you without delay so as to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you are able to find out if you can host your internet sites on our high-tech cloud platform or you can get any other general information about our semi-dedicated services. We have local numbers in the U.S.A., Great Britain and Australia along with a worldwide number, which means that you'll be able to call the one that is closer to where you are.