If you ever have any inquiries relating to the web hosting service or you experience a problem with your websites, you will have to touch base with the web hosting company’s technical support team. It may not matter how fast they will answer when you've got an enquiry of a generic nature, but an issue such as a blundered app update, for example, may result in your site becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. In case you offer goods or services online, any downtime will disruptively affect your site and you can lose existing or potential visitors. A lot of hosting providers, chiefly resellers, answer emails and trouble tickets within twenty four hours, but in the Internet space that is much too long, since clients will hardly ever go back to a site that is not functioning correctly for a lengthy time interval.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any trouble ticket that you open or any email that you write is only sixty minutes, even in case you contact us on weekends and national holidays. Regardless of the nature of your inquiry or problem, we will lend you a helping hand straight away and will supply you with the needed info to solve any problem with your sites. The real reply time normally does not exceed 15-20 minutes, which means that you can forget about waiting for hours to get a problem resolved or what’s even worse than that – waiting one whole day only to obtain an answer that more information is necessary while nothing is resolved. We will assist you in a well-timed manner just because we are aware of just how costly time can be in the dynamic online world. The one-hour response time guarantee applies to any billing or technical inquiry that you might have related to our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care staff representatives are available all the time and they’ll answer any support ticket that you open through the web hosting Control Panel within no more than one hour. The ticket response time is guaranteed no matter if you have a generic enquiry related to your semi-dedicated server or you bump into some challenge and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you, as we’re available 24 hours a day to cope with any general, billing or technical issue. In case you contact us about anything that’s within our capacity, we will solve it before we get back to you, which suggests that you will not have to wait around for hours or even days while the problem lingers. If there is something that you have to do on your end, we’ll supply you with the required information – what workable solutions to try out, what steps to take, etc.