A live chat is one of the several ways of communication provided by some website hosting companies as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of contact is faster in comparison to a support ticket and it'll make it much more unlikely to misunderstand or misspell something compared to a call with a representative. Furthermore, when the trouble that you have needs some time to be examined and dealt with, you'll be able to do something different at the same time rather than just waiting, as you would have to do if you call. Also, you can use a live chat assistance service without charge provided that you have world wide web access even if your hosting provider is located in another country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Hosting
Together with the telephone and ticket support, we offer live chat support too. You will be able to contact us every day, which includes weekends and holidays, and we will give you more information about the shared hosting that we provide if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for solely tech matters you will need to open a ticket to our technical support, because such matters will need additional time to be resolved, you may still get in touch with us on our live chat for some tech information. To give you an example, we will help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you a long time. Even if our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all our future and current customers. If you're looking for a new website hosting account, you can chat in real time to one of our agents and obtain more details about our semi-dedicated servers in order to pick the perfect package for your web sites. In case you already own an account with us, we'll support you in a timely manner with billing, general and 1st level technicalissues. Even though in some instances you'll need to open a ticket as there are troubles that cannot be resolved on the live chat, we can help you with lots of basic tasks, for example setting up an email account in an e-mail client or redirecting one domain name to another one. Thus, you'll take advantage of timely support and you'll save time and effort.