If you have purchased a web hosting plan and you have some queries related to a given feature/function, or if you have experienced some obstacle and you need help, you should be able to contact the respective customer care team. All web hosting companies use a ticketing system no matter if they offer other means of contacting them aside from it or not, since the fastest way to handle an issue most often is to submit a ticket. This type of communication renders the responses exchanged by both sides simple to follow and enables the help desk support staff members to escalate the situation if, for example, a server administrator must step in. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you will need to have no less than 2 separate accounts to contact the client care team and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a bore, not to mention the fact that it takes a long period of time for the majority of web hosting companies to answer ticket requests.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared hosting is not separate from the web hosting account. It’s an essential part of our all-in-one Hepsia Control Panel and you’ll be able to access it at any given time with just several clicks of the mouse, without leaving your account. The ticketing system features a quick-search box, so you can track down the status of any support ticket that you’ve already sent, in case you need it. Moreover, you can read knowledge base articles that belong to various problem categories, which you can select, so you can find out how to fix a given issue even before you actually post a ticket. The ticket response time is maximum 1 hour, so you can receive quick assistance at any moment and in case our customer service staff suggests that you do something inside your account, you can do it on the spur of the moment without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in one single location, which is why we have incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with each and every semi-dedicated server plan. This will allow you to handle the communication with our help desk team along with your hosted content, which means that you won’t have to memorize one more log-on name for a separate interface. You’ll be able to open a new ticket or to check the status of an old one with less than several clicks while you’re browsing the content hosted in your account. You can also search through older tickets using a smart search option or take a look at relevant knowledge base articles, which offer solutions to commonly experienced challenges. The integrated trouble ticket system is strictly monitored 24x7x365 with the maximum ticket response time being only one hour, so there’ll always be someone to help you.