The accessibility to the customer and technical support that a shared hosting company provides will tell you a lot about the services which they provide too. If you are allowed to use only emails and / or tickets, you have most likely come across some reseller not the hosting supplier. When this is the case, you'll probably have to wait for a few days in order to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for further help. If the provider offers you several means of communication with short response time available at any moment, they are most likely the top provider, not a reseller. So you will benefit from prompt assistance and top-notch support because they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it is always much better to have the option to get in touch with your web hosting company directly through your preferred way of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are twenty-four-seven, so you can forget about waiting for a few days so as to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an email. If you currently have an account, you can open a support ticket in addition to the other three methods of communication. You're able to choose the most suitable way to contact us based on where you are or what hardware you are using. We can easily help you for more or less any hosting-related query that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we provide include 24/7 customer and technical support, which means that regardless of what issue you experience, you'll be able to contact us and we'll give you a hand straight away. The guaranteed reply time for any email or support ticket that you open from your Hepsia hosting Control Panel is just one hour; usually the reply time rarely is more than twenty minutes. We also offer telephone support with multiple local numbers around the globe plus a live chat, so that you are able to contact us and find additional details about our solutions even if you don't have an account yet. We are able to help you with any question or a problem you may have - payment methods, plan specifications, e-mail setup, website hosting account settings, etcetera. If you employ our services, you won't ever have a scenario where you need to wait for a few days to get an issue solved like you'll need to do with many other companies.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you manage a whole server, so every single dedicated server that we offer features 24/7 support with one-hour answer time warranty whatever the situation. The service is totally free for any kind of difficulties with the server or the software that was installed from our administrators during the setup, so you'll be able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing area or you could send an e-mail message, and the actual response time for either rarely surpasses 30 mins as we have administrators available 24-7-365. If you require general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you may use our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, which you will be able to add to your server plan through your billing Control Panel.